Privacy Policy

We collect information you provide directly to us, information we collect automatically, and information from third-party sources.

Information You Provide

• Account information (name, email address, password)
• Organization details (company name, role)
• Billing information (processed securely through Stripe)
• Voice data and call recordings when using our services
• Workflow configurations and integrations you create
• Support requests and communications

Information Collected Automatically

• Device information (IP address, browser type, operating system)
• Usage data (features used, pages visited, time spent)
• Performance metrics (call quality, latency, errors)
• Cookies and similar tracking technologies

Information from Third Parties

• Authentication providers (Google, Microsoft)
• Connected integrations (HubSpot, Slack, Stripe, Google Calendar)
• Payment processors (Stripe)

We use the information we collect to:

• Provide, maintain, and improve our services
• Process voice calls and execute workflows
• Enable integrations with third-party services
• Process payments and manage subscriptions
• Send service updates, security alerts, and support messages
• Monitor and analyze usage patterns and performance
• Detect and prevent fraud, abuse, and security incidents
• Comply with legal obligations
• Improve AI models and voice quality (with your consent)

We may share your information with:

Service Providers

Third-party vendors who perform services on our behalf, including:

• Cloud hosting (infrastructure providers)
• Authentication services (Clerk)
• Payment processing (Stripe)
• AI and voice services (OpenAI, ElevenLabs, Google Cloud)
• Analytics providers

Connected Integrations

When you connect third-party services, we share necessary data to enable those integrations (e.g., calendar access, CRM data).

Legal Requirements

We may disclose information if required by law, legal process, or government request, or to protect the rights, property, or safety of our company, users, or others.

Business Transfers

In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

We use cookies and similar tracking technologies to collect information about your browsing activities. Types of cookies we use:

• Essential cookies: Required for the website to function
• Analytics cookies: Help us understand how you use our service
• Preference cookies: Remember your settings and preferences
• Marketing cookies: Track your visits across websites (with consent)

You can control cookie preferences through our consent banner or your browser settings. Note that disabling certain cookies may affect functionality.

We implement appropriate technical and organizational measures to protect your information:

• Encryption in transit (TLS/SSL) and at rest
• Row-level security (RLS) for database access control
• Encrypted credential storage for OAuth tokens
• Regular security audits and monitoring
• Access controls and authentication requirements
• Secure backup and disaster recovery procedures

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Update inaccurate or incomplete information
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a machine-readable format
• Restriction: Limit how we use your data
• Objection: Object to certain processing activities
• Withdraw consent: Revoke previously granted consent

To exercise these rights, please contact us at privacy@settermate.com. We will respond within 30 days.

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.

When we transfer data internationally, we implement appropriate safeguards, including:

• Standard contractual clauses approved by the European Commission
• Data processing agreements with service providers
• Compliance with applicable data protection frameworks

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on our website
• Updating the "Last updated" date
• Sending an email notification for significant changes

Your continued use of our services after changes take effect constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or our data practices, please contact us: