Terms of Service

By accessing or using the AI Voice Agent Platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

These Terms constitute a legally binding agreement between you (either as an individual or on behalf of an entity) and AI Voice Agent Platform ("Company," "we," "us," or "our").

We reserve the right to update these Terms at any time. Continued use of the Service after changes constitutes acceptance of the modified Terms.

Account Requirements

To use the Service, you must:

• Be at least 18 years old
• Provide accurate and complete registration information
• Maintain and update your account information
• Have legal authority to bind your organization (if applicable)

Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access
• Ensuring your team members comply with these Terms

Organizations

When using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms. The organization will be responsible for all actions taken by its members.

Our Service provides an AI-powered voice agent platform that enables you to:

• Create and deploy AI voice agents for phone calls
• Build workflows using natural language or visual builders
• Integrate with third-party services (Google, HubSpot, Slack, Stripe)
• Process voice calls in real-time with low latency
• Manage organizations and team access

Service Availability: We strive for 99.9% uptime but do not guarantee uninterrupted access. We may perform maintenance, updates, or modifications at our discretion.

Service Modifications: We reserve the right to modify, suspend, or discontinue any aspect of the Service with reasonable notice.

You agree NOT to use the Service to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Transmit spam, unsolicited calls, or harassing content
• Engage in fraudulent or deceptive practices
• Distribute malware, viruses, or harmful code
• Attempt to gain unauthorized access to systems
• Interfere with or disrupt the Service or servers
• Scrape, copy, or reverse engineer the Service
• Impersonate others or misrepresent your identity
• Make robocalls without proper consent and compliance
• Record calls without legally required consent
• Process sensitive personal data without proper safeguards

Compliance Requirements: You are responsible for complying with all applicable regulations, including but not limited to:

• Telephone Consumer Protection Act (TCPA)
• General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA)
• Payment Card Industry Data Security Standard (PCI DSS)
• Health Insurance Portability and Accountability Act (HIPAA) - if applicable

Violation of this Acceptable Use Policy may result in immediate suspension or termination of your account.

Pricing

Pricing is available on our Pricing Page. We reserve the right to change prices with 30 days' notice to existing customers.

Billing

• Subscriptions are billed monthly in advance
• Usage-based charges (calls, minutes) are billed monthly in arrears
• Payment is processed through Stripe
• All fees are non-refundable unless required by law
• Failed payments may result in service suspension

Cancellation

You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period. You will retain access until that date.

Refunds

We offer a 30-day money-back guarantee for first-time subscriptions. Usage-based charges are not refundable. Contact us at billing@settermate.com for refund requests.

Taxes

Prices do not include applicable taxes. You are responsible for all taxes associated with your purchase.

Our Rights

The Service, including all software, designs, text, graphics, interfaces, and documentation, is owned by us and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works without our written permission.

License to You

We grant you a limited, non-exclusive, non-transferable license to access and use the Service in accordance with these Terms. This license terminates upon termination of your account.

Feedback

If you provide suggestions, ideas, or feedback, we may use them without any obligation to you.

Your Ownership

You retain all rights to your data, workflows, and content. We do not claim ownership of your information.

License to Us

You grant us a license to use, process, and store your data solely to provide the Service. This includes:

• Processing voice calls through AI models
• Storing call recordings and transcripts
• Executing workflows and integrations
• Providing analytics and reporting

Data Responsibility

You represent and warrant that:

• You have all necessary rights to the data you provide
• Your data does not violate any laws or third-party rights
• You have obtained necessary consents for data processing
• You comply with data protection regulations

Data Deletion

Upon termination, we will delete your data within 30 days, except as required by law or our backup procedures (90-day retention).

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• Merchantability and fitness for a particular purpose
• Non-infringement of third-party rights
• Uninterrupted, secure, or error-free operation
• Accuracy, reliability, or quality of results
• Correction of errors or defects

AI-generated content may be inaccurate or inappropriate. You are responsible for reviewing and validating all outputs before use.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING:

• Loss of profits, revenue, data, or business opportunities
• Service interruptions or security breaches
• Errors in AI-generated content or actions
• Third-party integrations or services
• Unauthorized access to your account

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM, OR $100, WHICHEVER IS GREATER.

Some jurisdictions do not allow limitation of liability, so these limitations may not apply to you.

You agree to indemnify, defend, and hold us harmless from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any laws or regulations
• Your data or content
• Infringement of third-party rights
• Actions of users under your account

By You

You may terminate your account at any time through your account settings or by contacting us.

By Us

We may suspend or terminate your account if:

• You violate these Terms or our policies
• Your account is inactive for 12 months
• We are required to do so by law
• Continued provision creates risk or liability
• You fail to pay amounts due

Effect of Termination

Upon termination:

• Your access to the Service will cease immediately
• Outstanding fees become due immediately
• Your data will be deleted within 30 days (subject to legal requirements)
• Provisions that should survive termination will remain in effect

Informal Resolution

Before filing a claim, you agree to contact us at legal@settermate.com to attempt to resolve the dispute informally.

Governing Law

These Terms are governed by the laws of [Your Jurisdiction], without regard to conflict of law principles.

Arbitration

Any disputes not resolved informally shall be resolved through binding arbitration in [Your Location], except where prohibited by law.

Class Action Waiver

You agree to resolve disputes on an individual basis and waive any right to participate in class actions.

Entire Agreement: These Terms constitute the entire agreement between you and us regarding the Service.

Severability: If any provision is found unenforceable, the remaining provisions will remain in effect.

Waiver: Our failure to enforce any right does not constitute a waiver of that right.

Assignment: You may not assign these Terms without our consent. We may assign them without restriction.

Force Majeure: We are not liable for delays or failures due to circumstances beyond our reasonable control.

Notices: We may provide notices via email or through the Service. You consent to electronic communications.

If you have questions about these Terms, please contact us: